Services
Helpdesk
Tickets, SLAs, email and WhatsApp intake, knowledge base and customer portal
Wave 2New for thexsys
Capabilities
- Tickets
- SLAs
- WhatsApp intake
- knowledge base
- customer portal
What it does
The work Helpdesk takes off your desk on an ordinary day.
01
Inbox with first-response and resolution clocks per team and priority
02
Public replies and internal notes on one conversation
03
Bilingual knowledge base published to the portal
04
Copilot summarises tickets and drafts replies
More in Services
- ProjectWave 2Tasks, kanban, Gantt, milestones, budgets, job costing and client sharing
- TimesheetsWave 2Time entries, timers, approvals, billable rates and invoicing from time
- Field ServiceWave 2Work orders, dispatch, technician app, checklists, parts, signatures and AMC contracts
- PlanningWave 3Shift and resource scheduling with a Gantt by person
- KnowledgeWave 3Wiki, articles, SOPs and AI answers
Start with Helpdesk, free.
One app is free forever with unlimited users. Add more when you are ready.